Customer Support


See how our solution in Risk, Audit, Compliance and Policy Management can help your business.

  • on-premise or in-cloud
  • mobile-enabled
  • enterprise-wide, world-class solution

The Sword Active Risk Support Team is comprised of individuals knowledgeable in the practicalities of risk management projects and trained in the installation and usage of Active Risk Manager.

Sword Active Risk support can be contacted by telephone hotline, email and via the Customer Support Portal. The portal offers 24/7:

  • Online issue logging
  • Access to new releases, updates and fixes
  • Documentation downloads
  • Access to the ARM Knowledge Base

Speak to your Sword Active Risk Account Manager to discuss the support options right for your specific needs and time-zones.

EMEA Support:
+44 (0)1628 582550

US Support:
+1 (703) 673 9582

APAC Support:
+61 (3) 9988 6964


See why ARM is the World's leading Enterprise Risk Management (ERM) Software Package